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Shipment conditions

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CUSTOMER-ORIENTED,
PRACTICAL, PROVEN
Prize:
Prices are in € ex-works, including packaging and dispatch plus the statutory valued added tax. Prices applicable on the day of the delivery are taken into account. Prices are subject to change.
Minimum quantity surcharges:
Even small jobs require high processing costs. The proportion of small orders is significant, however, turnover share is minimal. Cost sharing of the purchaser hence cannot be waived off.
We request your understanding when calculating the following expenses:
For goods below € 25, expenses € 5
For goods below € 12.50, expenses € 10
Delivery:
98% of all standard elements and parts are available directly from stock.
On request, orders received by telephone before at 14:00 (Friday up to 10:00) can leave our premises on the same day and you'll receive them on the next working day.
Dispatch:
Domestic:
Dispatch is free domicile, through the freight and parcel service appointed by us. Express deliveries and bulky goods are excluded therefrom and are invoiced separately.
International:
If you do not specify a shipping method, we will choose the least expensive transport option. All shipments are insured for transport. Dispatch ex-works (exw), according to Incoterms 2010
Packaging:
All used packaging material that is returned will not be accepted. We predominantly use recyclable and environment friendly, packaging and fillers.
Our invoices are payable within 30 days from the date of invoice. For payments within 10 days we offer 2% discount on the invoice amount provided that all invoices have been paid.
Goods return:
In principle, goods that have been sold and properly delivered shall not be taken back. Exceptions can only be made in special cases against prior agreement.
Return shipment has to be free of charge. Only articles in perfect condition can be re-stored and credited.
Returns are accepted only with a copy of the delivery note.
Special versions are generally excluded from returns.
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